Privacy Policy
DIPLINGE LTD — trading as Nepali Red Envelope
Website: www.diplinge.com
Last Updated: May 2026
1. Data Controller
DIPLINGE LTD is the data controller for personal data collected through this website. We are registered in England and Wales and operate exclusively within the United Kingdom.
Contact: support@diplinge.com
2. Legal Basis
We process personal data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Privacy and Electronic Communications Regulations (PECR).
3. No Customer Account Required
Customers do not need to create an account or sign in to place orders. We collect only the minimum information required to fulfil your order.
4. Information We Collect
During checkout, we collect:
- Full name
- Email address
- Phone number (optional)
- Shipping address
- Billing address
- Payment information (processed securely by Stripe)
For the Free Prize Draw, we collect:
- Full name
- Email address
- Phone number (optional)
- Marketing consent preference
5. How We Use Your Data
- To process and fulfil your orders
- To send order confirmation and dispatch notifications
- To manage prize draw entries
- To respond to customer enquiries
- To send marketing communications (only with your explicit consent)
6. Third-Party Services
We use the following third-party services to operate our website:
- Stripe: Secure payment processing. Stripe processes your payment card details directly and we do not store card information.
- Firebase (Google): Hosting, database (Firestore), file storage, and administrator authentication.
- SendGrid (Twilio): Transactional emails including order confirmations and dispatch notifications.
- Brevo: Marketing emails sent only to individuals who have given explicit consent via a pre-unchecked checkbox.
- Ideal Postcodes: Address lookup service for postcode/address verification during checkout.
- GoDaddy: Domain name registration and DNS management.
7. Marketing Communications
We will only send marketing emails if you have actively opted in by checking the marketing consent checkbox. This checkbox is pre-unchecked and consent is never assumed. You can unsubscribe at any time.
8. Data Retention
We retain order data for as long as necessary to fulfil our legal obligations (including tax and accounting requirements). Prize draw data is retained for the duration of the draw plus a reasonable period for winner notification.
9. Your Rights Under UK GDPR
You have the right to:
- Access your personal data
- Rectify inaccurate data
- Request erasure of your data
- Restrict processing
- Data portability
- Object to processing
- Withdraw consent at any time
To exercise any of these rights, contact us at support@diplinge.com.
10. UK-Only Business
This website operates exclusively within the United Kingdom. We only deliver to UK addresses and our services are intended for UK customers.
11. Contact
DIPLINGE LTD
71–75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Email: support@diplinge.com
Phone: 07388048859